All of our Penguin reps are passionate about what they do, and they make it their mission to achieve the very best results for you.
Our patients tell us time and time again that their Penguin rep was a lifeline for them, throughout their cold cap treatment. We believe that’s because 75% of our reps have saved their own hair with Penguin Cold Caps. They know what it’s like to undergo cold cap therapy. They understand your desire to minimize hair loss and will do everything within their power to ensure that happens.
Cheryl is a Penguin rep and in 2015 she used Penguin Cold Caps to reduce her hair loss and now guides other people to do the same.
“ The caps are definitely cold, and the first five minutes are the toughest. But once you get past the initial few minutes, your scalp becomes numb, and it’s much more tolerable. ”
Read Cheryl’s Story
As soon as your place your order, your local rep will be in touch. And even before you place your order, if you need help completing the form, Request a Call-back, and we will arrange for your rep to call you direct and ‘sit’ with you while you fill the form out.
Your rep has helped many patients minimize hair loss using Penguin Cold Caps. They will provide you with information about hair care, wearing the caps, what to take to your treatment sessions, and how best to look after your physical and mental health.
This can be a traumatic experience, and is a challenge for even the strongest person. Your rep is a friendly and knowledgeable pillar of support – someone you can call for advice and guidance.
The first stage is a full consultation. This will take place in person or over the phone, depending on how far you are from your rep. They will ask about your hair type, lifestyle, and current health situation. You will then receive a personalized Cold Cap schedule that will give you the best chance of success.
You will need to arrange to pre-order dry-ice to cool the caps. But don’t worry; your Penguin rep will have the details of the dry-ice providers in your area and tell you exactly what to ask for.
Some clinics have a bio-medical freezer you can use to cool the caps, in which case you just need to take them in 2 days before your session to allow them to reach the correct temperature.
If you are capping yourself or have a friend or family member to help, your rep will arrange training on how to use the caps. Depending on your location and budget, this can be held remotely via a video call or in-person.
– Marcia