Top 5 tips to help you choose the right cold cap provider

Published: September 9, 2021

If you’ve been given a cancer diagnosis, your mind is likely to be going through a whirlwind of fear, worry, and information overload. You may feel like curling up in a ball and shutting out the world or you might be angry and feel like shouting ‘why me!”

But alongside these natural and understandable emotions, you still need to find the headspace to deal with the practicalities of your treatment, arranging childcare, managing work as well as looking after your own mental health as best you can.

There’s already a lot to deal with – which is why choosing the right cold cap provider is vital. We’ve put together a 5-point checklist of things to consider when making your choice.

If, before choosing your provider, you want to find out more about cold cap therapy and how it works go to What is cold capping?

1: Check your drug regimen is suitable for cold capping

Some chemotherapy regimens are less likely to result in hair loss than others. Similarly, some cold caps are better suited to specific drug regimens than others.

Penguin Cold Caps has a proven high level of success with AC and TC chemotherapy drugs, most commonly used for the treatment of breast cancer. AC, in particular, is very tough on hair – according to the Rapunzel Project, an independent organization committed to raising awareness about the existence and efficacy of cold capping, Penguin Cold caps deliver a “better outcome for AC than any other type of cap”.

Before choosing your cold cap provider find out what drug regimen you’ve been prescribed. Ask each provider for proof of how their caps have worked for patients on your regimen in the past.

2: Ask for evidence of results

Dina's Cold Capping Story

Dina talks about how she saved her hair on chemo by cold capping with Penguin

The best form of evidence is to hear from people that have used the caps themselves. Make sure the cold cap provider can provide you with case studies, testimonials, and references from named individuals who have saved their hair using their system.

Penguin Cold Caps has a wealth of customer stories detailing their experience from ordering the cold caps, help offered from local reps, what it was like to cold cap, and the final results.

Dina says,“I was on one of the strongest chemo regimens and still kept at least 95% of my hair”

Victoria says, “I feel that cold capping was a big part of my treatment and the reason why I was able to bounce back so quickly”

Rachel says, “I shed just the tiniest amount and have retained 98% of my hair. It’s amazing!”

3: Make sure you receive ‘hands-on’ customer support

You need to rely on a cold cap provider that can take on the heavy lifting of organizing everything on your behalf including:

  • making it simple to order and buy
  • assisting with ordering the dry-ice to keep the caps cool
  • liaison with your clinic to ensure they are ready for you
  • the support of an experienced cold capper on the day
  • or, if you are doing it yourself, ensuring you and a helping friend or family member, have been given the correct instruction and training beforehand

Penguin Cold Caps will put you in touch with your local Penguin Cold Cap rep, who will be your main point of contact. From the completion of the online form to being there with you on the day – their job is to hold your hand through the entire process.

4: Ensure you have a local rep that cares

Having someone on the ground as your single point of contact is very important. You don’t want to have to call a faceless organization with a queue-waiting system just to answer a simple question. You need a cold cap provider with a network of local representatives that care and will assist and support you along the way.

Penguin Cold Caps’ local representatives are past cancer patients that have used the caps to save their own hair. They care because they know how you are feeling – they’ve been through it themselves.  Read Nicole’s story about how she became a Penguin Cold Cap rep after saving her hair on chemo.

Reps like Nicole believe in Penguin Cold Caps so much that they chose to become Penguin reps – because they want to help others save their hair too.

If you want an introduction to your local Penguin rep, complete the Request a Call-back form and we’ll arrange for them to get in touch with you to answer any of your questions.

5: Don’t base your decision on cost alone

We realize that cost is an issue – but it shouldn’t be the primary way that you choose your cold cap provider. There is no point in choosing a provider that doesn’t suit your regimen or offers you a poor level of service to cut corners on cost. If you are not given the right advice on how to use the caps it may not work and your efforts and investment will be in vain.

It’s more important to base your choice on what cold cap provider is best for you based on their results and the care and service they give their customers.

Penguin Cold Caps offer a competitive price for cap rental along with the support and assistance of a local rep. They may not be the cheapest, but they offer a quality service with excellent results and customer testimonials and references.

To find out more about what Penguin Cold Caps customers have to say about the service they received go to User Stories

For more information about how cold capping works go to What is Cold Capping?

If you have any questions about cold capping, or anything else related to your chemo treatment, why not join the Facebook Chemotherapy Support Group – with thousands of members reaching out to each other, someone will no doubt be able to offer you first hand advice.